SMS Terms & Conditions and Privacy Policy

RoofTrack360 provides pay-per-appointment lead generation services to roofing contractors. Our SMS program (“Program”) sends conversational text messages to roofing business owners and decision-makers who have contacted RoofTrack360 to request information about our services — for example, by submitting a form on our website or a Facebook/Instagram lead form, or by sending us a message in response to one of our advertisements.

Messages you may receive include:

• A one-time opt-in confirmation request
• Acknowledgment of your inquiry
• Brief qualification questions (your service area, current lead sources, monthly job capacity)
• Information about how our pay-per-appointment service works, in response to your questions
• Scheduling and confirmation of a 15-minute introductory phone call
• Appointment reminders (one the day before, one two hours before your call)
• Follow-up messages if we have not heard back from you
• Next-step information after your call, when you request it

You opt in to the Program by doing one of the following:

a) Web or lead form. When you submit your phone number on a RoofTrack360 form, you will see a checkbox (unchecked by default) with the following language. Checking the box constitutes your consent:

“By checking this box and providing my phone number, I agree to receive text messages from RoofTrack360 about my inquiry, including qualification questions, appointment scheduling, and reminders. Message frequency varies. Message & data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. Privacy Policy and Terms: rooftrack360.com/sms-terms”

b) Inbound text message. If you text us first (for example, from a “Send Message” button on an advertisement), your message constitutes a request to be contacted by text.

Regardless of how you opt in, the first message you receive from us will be a confirmation request:

“RoofTrack360: Thanks for your interest in pay-per-appointment roofing leads. Reply YES to confirm you’d like to continue by text. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

We will not send any further conversational messages until you reply YES (or a clear affirmative equivalent). If you do not confirm, you will receive no additional messages from this Program.

This is a conversational, two-way Program. Message frequency varies based on your replies. A typical participant receives 3–8 messages over the course of a conversation, not more than 1–2 messages per day and not more than 5 messages in any 7-day period unless you are actively replying in real time. If you do not respond, you will receive no more than 4 follow-up messages over 7 days, after which messaging stops. Messages are sent between 8:00 AM and 8:00 PM in your local time zone.

Message and data rates may apply. RoofTrack360 does not charge for participation in the Program; however, your wireless carrier’s standard messaging and data rates apply to every message sent and received. Contact your carrier for details about your plan.

You may cancel at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message from us. You will receive one final confirmation message:

“RoofTrack360: You have been unsubscribed and will receive no further texts from us. Reply START to re-subscribe.”

After that, you will receive no further messages from RoofTrack360 unless you re-subscribe by texting START or completing a new opt-in. Opt-out requests are processed automatically and immediately and cannot be overridden by our staff.

Reply HELP or INFO to any message for assistance. You will receive:

“RoofTrack360: We help roofing contractors book inspection appointments on a pay-per-appointment basis. Support: (833) 962-2742 or support@rooftrack360.com. Msg & data rates may apply. Reply STOP to opt out.”

You may also contact us directly at (833) 962-2742 or support@rooftrack360.com.

The Program is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your carrier and is not guaranteed.

Information we collect. When you opt in, we collect your mobile phone number, your name, your business name, your service area, the responses you send us by text, and your consent record (the date, time, source form, and confirmation reply).

How we use it. We use this information solely to respond to your inquiry, qualify your business for our service, schedule and remind you of appointments, and maintain a record of your consent.

No sharing of SMS consent. Text messaging originator opt-in data and consent will not be shared with any third parties, except for service providers acting on our behalf to deliver the Program (such as our messaging platform), who are contractually prohibited from using it for any other purpose. We do not sell, rent, or share your mobile number or SMS consent for marketing purposes.

No mobile information will be sold or shared with third parties for promotional or marketing purposes. All categories of information you provide — including mobile phone numbers and SMS consent — are excluded from any promotional or marketing sale or transfer to third parties.

Data retention. We retain consent records for a minimum of four (4) years, as required by applicable regulations. Opt-out records are retained permanently to ensure your request is honored.

Your rights. You may request access to, correction of, or deletion of your information (subject to our legal retention obligations) by emailing support@rooftrack360.com.

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued participation after changes are posted constitutes acceptance.