Privacy Policy

Our Commitment to Your Privacy

At Idea Guy Brands Incorporated ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use RoofTrack360, our satellite roof measurement platform.

Contact Information:
Guy T. Dunn Sr.
Idea Guy Brands Incorporated
Email: guy@ideaguybrands.com

1. Information We Collect

Personal Information

• Account Information: Name, email address, phone number, company name, business license information
• Billing Information: Payment card details, billing address, tax identification numbers
• Profile Information: Custom pricing rates, regional settings, company branding preferences
• Communication Data: Email correspondence, support tickets, feedback, and survey responses

Property and Measurement Data

• Property Addresses: Street addresses, GPS coordinates for satellite measurement requests
• Satellite Imagery: Roof measurements, area calculations, complexity factors
• Estimates and Proposals: Generated quotes, material lists, labor calculations
• Customer Data: Customer names, contact information, proposal acceptance records

Technical Information

• Usage Data: Platform usage statistics, feature utilization, session duration
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access logs, error reports, performance metrics

2. How We Use Your Information

• Service Delivery: Provide satellite roof measurements, generate estimates and proposals
• Account Management: Create and maintain your account, process payments, provide customer support
• Platform Improvement: Analyze usage patterns to enhance features and user experience
• Communication: Send service updates, billing information, and important notifications
• Legal Compliance: Meet regulatory requirements, respond to legal requests, protect our rights
• Business Operations: Fraud prevention, security monitoring, backup and disaster recovery

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service Providers: Trusted partners who assist in platform operations (payment processing, cloud hosting)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly authorize sharing for specific purposes
• Emergency Situations: To protect the safety of users or prevent illegal activity

4. Data Security and Protection

We implement industry-standard security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption (256-bit)
• Access Controls: Role-based access with multi-factor authentication
• Data Centers: SOC 2 Type II certified cloud infrastructure
• Monitoring: 24/7 security monitoring and intrusion detection
• Backups: Regular encrypted backups with geographic distribution
• Employee Training: Regular security awareness and privacy training

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at: guy@ideaguybrands.com

6. Data Retention

• Account Data: Retained while your account is active and for 7 years after closure for legal compliance
• Measurement Data: Retained for 10 years to support warranty claims and legal requirements
• Payment Data: Retained for 7 years for accounting and tax purposes
• Technical Logs: Retained for 90 days for security and performance monitoring

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session and platform preferences
• Analyze platform usage and improve user experience
• Prevent fraud and enhance security
• Provide customer support and troubleshooting

For detailed information about our cookie usage, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information during international transfers.

9. Children's Privacy

RoofTrack360 is intended for business use by roofing contractors and is not designed for individuals under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email and by posting the updated policy on our platform. Your continued use of RoofTrack360 after changes take effect constitutes acceptance of the updated policy.